Shipping and returns

Every person is important to us, and the satisfaction of our clients is our priority.

We are available to answer your questions and support you during this journey together!

For more information, please contact us at hello@wearepersonae.com

Once your product is crafted and shipped, you will receive an email from us with the tracking link and number to follow your shipment.

Please note, that we don't ship on Saturdays, Sundays, or national holidays.

We offer free shipping for orders from 350€ to Italy.

Flat rate shipping of 10€ is offered for orders that do not qualify for free shipping.

Shipping costs automatically calculate at checkout based on order weight, volume, and address.

We accept returns on undamaged and not used items, with original label and packaging, within 14 days of delivery.

Please note:

Shipping fees are not refundable.
Final sale and ineligible items can not be return or exchanged.
To request a return authorization, please contact us at hello@wearepersonae.com (oppure possiamo fare che possono compilare un box all’interno del loro account?)

Country/region